Privacy Policy
Website Privacy Policy
LCH Capital Holdings trading as Billy J Boutique (A.B.N.58 625 631 450) (we, us, our, or Billy J) recognises and values the protection of your personal information.
We recognise that you have an interest in our collection and use of your personal
information via our website, which is located at www.billyj.com.au (the Website). We have implemented this Website Privacy Policy in order to be open and transparent about how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information. The Website Privacy Policy also outlines your rights to gain access to, and seek corrections of, your personal information we hold. Finally, the Privacy Policy provides information about how you can approach us about your privacy-related concerns and complaints, and how we will deal with such communications.
This policy applies only to information that Billy J collects via this Website.
Please note that this Website Privacy Policy forms part of the Terms of Use document, which is displayed at the footer of each page of the Website.
Refund & Return Policy
LCH Capital Holdings Pty. Ltd., trading as Billy J Boutique (A.B.N. 58 625 631 450) (we, us, our, or Billy J) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
Returns:
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Refunds, Exchanges & your entitlements:
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for.
In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
● your full name and address;
● the original order number; and
● the reason for claiming the refund or exchange.
You will not be entitled to a refund where you have made a wrong selection, changed your mind or if you require another size. All refunds are at Billy J's discretion.
Information we collect and hold
Wherever possible, you can elect to remain anonymous or use a pseudonym in
interacting with us e.g., when making an inquiry.
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request any information from you that may disclose your:
● political, religious or philosophical opinions, beliefs, associations or affiliations.
● health and sexuality
● racial or ethnic origin
● membership of a trade union, or a professional or trade association
● criminal records.
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
Personal information via the website
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard drive. Cookies make using the Website easier by storing information about your preferences on the Website. This allows the Website to be tailored to you for any of your return visits. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
Your option not to provide your personal information
Providing us with your personal information is absolutely optional but may be necessary and essential for us to provide you with our services. Whenever we request you to provide us with non-essential personal information, we will make that clear to you.
When you provide us with your personal information, you consent to our storage, use and disclosure of that information as outlined in this Website Privacy Policy or as otherwise required at law.
We may, from time to time, run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for those purposes. Providing us with that information is absolutely optional to you. However, if you do not provide your personal information to us, we may not be able to contact you or give you access to the additional benefits.
You may opt out of these additional communications at any time. Please contact our Privacy Officer at customerservice@billyj.com.au or 1/32 Hoopers Road KUNDA PARK QLD 4556
SMS Messaging Subscription
We may offer you the opportunity to subscribe to our SMS messaging service by
presenting you with a prompt via our website. That prompt will ask for your consent to subscribe to SMS messaging for the purpose of providing you with promotional information, check out reminders and other sales related information.
You are not required to provide your consent and you may withdraw your consent at any time by unsubscribing to SMS messaging. To unsubscribe, reply STOP or click the unsubscribe link where that is available.
All SMS messaging from Billy J will expressly identify Billy J as the sender.
We will never ask you for financial information via SMS messaging. Your use of our SMS messaging service is at your risk and Billy J accepts no responsibility or liability for any loss or damage whatsoever caused as a result of, or connected with, your use of the service.
Use and disclosure of your personal information
Use And Disclosure Of Your Personal Information
When we hold your personal information, it will be used for the following primary
purposes:
● to ensure the proper functioning of the Website
● to ensure the proper functioning of the Billy J organisation and
● to assist Billy J with our auditing, marketing, planning, billing, product
development and research requirements.
We will not use or disclose (or permit the use or disclosure of) information that could be used to identify an individual member in any circumstances except.
● to ensure the proper functioning of our business and the Website
● to communicate promotional offers and special events to you
○ where the law requires us, or authorises us, or a company holding data on our behalf, to do so; or
○ where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your personal
information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.
Should a third-party approach us with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information to a third party, we will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.
Security of Personal Information
In our business, personal information may be stored both electronically and in hard- copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it, and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, your use of the Website or our SMS messaging service is at your own risk, and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security incident that affects your privacy.
While we take all reasonable steps to protect your personal information in accordance with the Privacy Act 1988 (Cth), we cannot guarantee the security of any information that you transmit to or receive from us. The transmission and exchange of information is carried out at your own risk.
Accuracy and quality of personal information
We will take all such steps as are reasonable in the circumstances to ensure that all information collected from you or provided by you is accurate, up to date and complete; and the personal information that we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete, and relevant.
Access to your personal information
In most cases, you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact our Privacy Officer at customerservice@billyj.com.au
We will deal with all requests for access to personal information as quickly as possible.
Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.
We may charge you a reasonable fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
Whenever a fee will be applied, you will be notified of how that fee will be calculated, or where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.
In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to circumstances where denying access is required or authorised by or under an Australian law or a court/tribunal order or where giving you access would: be unlawful; have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; reveal evaluative information generated within the Billy J organisation in connection with a commercially sensitive decision-making process.
We may also refuse access where the personal information relates to existing or
anticipated legal proceedings, and the information would not be accessible by the
process of discovery in those proceedings. We will refuse access where your request is frivolous or vexatious, and where we reasonably believe that: giving access would pose
a serious threat to the life, health or safety of any individual, or to public health or public
safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged
in against Billy J and giving access would be likely to prejudice the taking of appropriate
action in relation to that matter.
If we refuse to give you access, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons for our refusal. Further, we will provide details of how you may make a complaint about our decision.
These mechanisms for accessing your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided with access to your personal information.
Correction of your personal information
The accuracy of the personal information we have requested from you is important to us. Should you suspect, or become aware of, that your personal information we hold is inaccurate, out of date, incomplete or misleading, please contact our Privacy Officer at customerservice@billyj.com.au or 1/32 Hoopers Road, KUNDA PARK QLD 4556.
We will deal with all requests for correction of personal information as quickly as
possible. Requests relating to a large amount of information, or information which is not currently in use, may require further time before a response can be given.
If we refuse to change the personal information as you request, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances.
We will also provide details of how you may make a complaint about our decision.
Further, in case of our refusal, you may request that we take reasonable steps to
associate, with the relevant information, a statement that you view as inaccurate, out of date, incomplete or misleading.
In the case we have corrected personal information about you, you may request that we take reasonable steps to give notice of the correction to any third party to which we have disclosed the inaccurate, out of date, incomplete or misleading personal information.
These mechanisms for correcting your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided correction of your personal information.
Overseas transfer of personal information
We may transfer your personal information to overseas recipients. However, we will seek your consent prior to disclosing your information if the overseas recipient is not regulated in a way that equally reflects the Australian Privacy Principles. We will take reasonable steps to ensure an overseas recipient does not breach the requirements of the Privacy Act 1988 (Cth).
Concerns and complaints about breaches
If you have concerns about how we handle your personal information, it is important that you notify us as soon as possible, so that we can address your concerns appropriately as the circumstances require. Any concern or complaint should be made in writing. Please send it to our Privacy Officer at customerservice@billyj.com.au and will respond as soon as reasonably possible. Alternatively, you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of the Australian Information Commissioner’s
website (see in particular: http://www.oaic.gov.au/privacy/privacy-complaints).
Disposal of personal information not required
If we hold personal information about you, and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.
Unsubscribing from our e-mail database
To unsubscribe from our e-mail database, please use the unsubscribe option, which is located on our Home page and within your login account or send us an e-mail to customerservice@billyj.com.au with “UNSUBSCRIBE” typed into the subject line of the e-mail.
Contacting Us
If you have any questions, concerns, or ideas about how we could improve our Website Privacy Policy, please contact our Privacy Officer at customerservice@billyj.com.au. Where you provide suggestions, materials or feedback it is considered non-confidential and we may, at our complete discretion, use it to improve the Website, service and/or how we handle personal information without any obligation to compensate you regardless of how we use, implement, copy, modify, display, distribute and/or otherwise benefit from your suggestions, materials or feedback.
Amendments of this privacy policy
We are obligated to regularly review and update this policy. We therefore reserve the right to amend this Website Privacy Policy at any time. Should any significant
amendments occur, notification will be provided by publication on the Website 14 days prior to the changes being implemented (the Notice Period) unless the circumstances of the amendments make it unreasonable to provide such a Notice Period. Your continued use after the Notice Period has lapsed indicates your consent to be bound by the amended Website Privacy Policy.
For further information about privacy in general, please refer to the Office of the
Australian Information Commissioner’s website located at http://www.oaic.gov.au.
Website Privacy Policy last updated on 1 September 2023. To download a PDF version of this Website Privacy Policy please contact our Privacy Officer at
customerservice@billyj.com.au and we will gladly send you a copy free of charge.