RETURNS POLICY & INFORMATION 

US Customers - 

We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us.

30 Day Return Policy: Eligible full-priced items returned within 30 days are eligible for a store credit.

Simply visit our returns portal below to begin your return. You will require your order number and email address that was used when placing the order.

 

• A flat shipping rate of $25 AUD will be deducted from your return total once received and processed.

• Items must be returned within 30 days of receiving your parcel. We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.

• Items must be in their original condition: unworn, unwashed, unaltered, and with all tags attached. Please ensure that returned items are free of makeup, scents, or any signs of wear.

• Please note due to fast turn around times we do not offer exchanges.

• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund will be processed back to the same method.

• FINAL SALE or 50% OFF - Items marked as ‘Final Sale’ or ‘50% Off’ cannot be returned for a refund, store credit or exchange, unless deemed faulty by Billy J. They are last chance styles that will not be restocked. Any unauthorised Final Sale or 50% Off items which are returned to us will be refused upon delivery and returned to the sender.

• SALE - Items marked as ‘Sale’ can be returned for store credit only, unless deemed faulty by Billy J.

Pre-orders: Please note pre-orders cannot be amended or changed. If you placed an order with an in-stock item in the same cart your order will be split into two shipments, therefore you will be charged with an additional shipping fee when the pre-order is available for dispatch.

Swimwear and Bodysuits – Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

Intimates – For hygiene reasons, underwear and undergarments, including adhesive bra and tape products are not returnable for change of mind/incorrect size.

Shoes – Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.

Earrings – Due to hygiene reasons all earrings are FINAL SALE and cannot be returned, including for change of mind.

Beauty Products – Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.

Gift Cards – Gift Cards are non-returnable and cannot be exchanged for cash. They are valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on our website can be redeemed both online and at our store located at Kawana Shopping World. Online purchases cannot be returned in-store and must be posted back per the above criteria.

If you believe an item is faulty, please contact our Customer Service team at customerservice@billyj.com.au. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.

For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.

Thank you for shopping with Billy J!