Shipping & Delivery

Christmas Delivery Dates: To give your order the best chance of arriving in time for Christmas, please place your order by the following dates:

United States:

11th December

While we'll do our best to meet these deadlines, please note that delivery times cannot be guaranteed during the holiday season. We recommend ordering early to avoid delays and make the most of the festive season!

By completing your payment and finalizing an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.

All orders are prepared and shipped within 24-48 hours of order placement (excluding weekends and public holidays)
Please be aware that during busy sale periods, there may be delays due to the high volume of orders
Orders placed after 1pm AEST will be processed the following day Monday to Friday.
International customers must be aware of potential customs and duties fees applicable to your country.
Please note international customers: We cannot ship to P.O boxes, parcel lockers or military addresses/bases.

USA

FREE EXPRESS SHIPPING ON ORDERS OVER $200
4-7 BUSINESS DAY EXPRESS DELIVERY
$20 (USD) FOR ALL ORDERS
ALL PRICES EXCLUDE CUSTOMS FEES
Please note we currently have a cap of $800 (USD) for all orders to the USA

*Includes Mexico

All US orders require a signature upon delivery.

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post, Aramex or DHL websites found below:

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab

Please note: All parcels are given Authority to leave, if you would prefer to sign for your parcel please reach out via email customerservice@billyj.com.au.

If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.

INTERNATIONAL CUSTOM FEES & TAXES

All taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.