Shipping & Delivery

Due to uncertainty around proposed U.S. import tariffs, we are temporarily delaying dispatch of all U.S. orders placed between April 29 and May 2, 2025.

This is a short-term pause to ensure transparency and to avoid passing on any unexpected or excessive fees.

 Click here to read our full U.S. Tariff update

By completing your payment and finalizing an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.

  • All orders are prepared and shipped within 24-48 hours of order placement (excluding weekends and public holidays)
  • Please be aware that during busy sale periods, there may be delays due to the high volume of orders
  • Orders placed after 1pm AEST will be processed the following day Monday to Friday.
  • International customers must be aware of potential customs and duties fees applicable to your country. 
  • Please note international customers: We cannot ship to P.O boxes, parcel lockers or military addresses/bases. 

USA 

  • 3-5 BUSINESS DAYS EXPRESS ($25 USD)
  • Please note that we currently have a cap of $800 (USD) for all orders to the United States. This cap has been put in place to prevent additional tariffs and fees.

TRACKING YOUR ORDER

Once your order is packed and leaves our warehouse, you will receive an automated email with your tracking information. You can use this information to track your order via the Australia Post, Aramex or DHL websites found below:

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab

Please note: All parcels to the US are safe dropped. If you would prefer to sign for your parcel please reach out via email customerservice@billyj.com.au. If the courier is unable to safely leave your parcel, a signature may be required upon re-deliver.

If you have not received your Items within our designated time frames, please email us your full name and order number and we will investigate on your behalf. We do not offer refunds or compensation for orders received outside these times. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.


INTERNATIONAL CUSTOM FEES & TAXES

Please note if you are purchasing from the USA or New Zealand - any duties and taxes are already covered within your purchase price. All orders under $800USD are exempt from tariffs and fees.

If you are purchasing from outside the USA or New Zealand, all taxes and customs charges will be your responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges vary depending on the Country and State of your shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that may be relevant to you. Billy J is not responsible for any additional taxes and customs charges that are requested or charged during the shipment of your order.

Please note: UK Customers taxes are paid for orders under 135 GBP, and taxes and duties are paid for orders over 135 GBP. UK customers will not need to pay the above at customs when their parcel arrives; the above fees are included at checkout.