Shipping & Delivery Policy
This page outlines the shipping and delivery policy of LCH Capital Holdings Pty Ltd (Billy J or we, us or our).
The procedures outlined in this policy are designed to provide clarity. We may change this policy from time to time by posting an updated version on our website and we encourage you to check our website regularly to ensure that you are aware of our most current delivery and shipping terms.
We want you to enjoy your Billy J purchase(s) as quickly as possible.
All orders will be processed and prepared for shipping within 1 to 2 business days. For orders placed during weekends or on public holidays, the process will start on the next business day.
2. Shipping
Please note that dispatch times may be slightly delayed due to the high sales volume experienced during our Black Friday Sale. Please allow an additional 3–4 business days for our team to prepare your order.
[1] Presently, we ship to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City
[2] Presently, we ship to the following countries in Asia: Bangladesh, Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
[3] Presently, we ship to the following countries in the Rest of the World: Bahrain, Cook Islands, Gibraltar, Kuwait, Oman, Saudi Arabia, Turkey, United Arab Emirates, Nauru, Niue, New Caledonia, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Kiribati, South Africa and Tahiti.
Important Notices
· We partner with:
o Australia Post, for the provision of courier services within Australia and New Zealand; and
o DHL, for the provision of courier services to locations outside of Australia and New Zealand.
· The timeframes above relate to courier shipping times and do not include order processing times from our warehouse, which are detailed in paragraph 1.
· We ship to many destinations, however, some countries may be excluded at checkout.
· For international deliveries, we cannot ship to P.O. boxes, parcel lockers or military addresses or bases.
· All parcels are given ‘authority to leave’. This means that the courier can leave a parcel at your designated address if nobody is available to collect it. The courier will only do so if there is a safe place to leave the parcel at your designated address, otherwise it will be redirected to the nearest post office for collection.
· The shipping times noted in the table above are approximations only and there is no guarantee that your order will be received within the timeframe stipulated.
3. Fees
Our shipping fees are calculated at checkout based on the shipping method you choose, the value of the products included in your order, your location and carrier rates, among other factors. Subject to paragraph 6, such costs will be included in the total cost of your order prior to completing checkout.
Your order may also qualify for free shipping if it meets our minimum order value requirements. Please view our free shipping thresholds in the table above before proceeding to checkout.
4. Tracking
All orders will be provided with a confirmation email and tracking number once shipped. This can be used to monitor the location and status of your order and the progress of your overall shipment. Please be aware that it can take some days for tracking information to become available after we ship your order.
You can also directly track your order via the Australia Post or DHL websites found below:
AUSTRALIA POST: Here
Download the app to easily track and receive updates about your parcel!
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The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app |
DHL: Here
Please note: All parcels are given authority to leave. If there is no secure or appropriate location to leave your parcel, it will be redirected to your local post office for collection.
5. Delays
Although we try to ensure that every order arrives on time, it is possible that delays can occur because of factors beyond our control, including peak sales or promotional periods, extreme weather conditions, holiday periods or courier-related issues, such as personnel shortages. If your order is delayed, please contact us at customerservice@billyj.com.au and we will assist you in resolving the delay as soon as possible.
Orders delivered outside of Australia may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your own government at the point of entry to your country and are outside our control. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.
If your shipping destination does charge custom and import charges, you will be responsible for paying these costs. We are unable to mark international orders as a ‘gift’ even if that is how the order is intended.
All taxes and customs charges are the responsibility of the customer and are not included in the order or shipping cost, unless otherwise stated in the table below.
For more information, please contact your government, customs or imports offices.
Refusal to pay customs or duties fees may result in your parcel being returned to us or destroyed by customs authorities.
7. Loss or damage
Where your order is lost in transit or arrives damaged, please contact us at customerservice@billyj.com.au as soon as possible. We will work with the relevant courier to investigate the cause of the issue and ensure you are provided with a resolution.
8. Parcel Protection
At Billy J, we always do our best to ensure your parcel arrives to you safely. For added peace of mind, we offer our customers the option to purchase transit insurance at checkout, or by clicking here.
Parcel protection covers the following shipping issues, subject to an investigation with the courier:
· parcels lost in transit; and
· parcels delivered to an incorrect address.
The following shipping issues are not covered by our parcel protection policy:
· where you provide an incorrect address; or
· where your order is stolen.
9. Accuracy of delivery and shipping information
So that we can ensure you receive your products, it is important that you provide us with accurate and complete information when completing your order. We are not responsible for any delays or non-deliveries caused by incorrect or incomplete information provided by you prior to shipping your order.
10. Click and Collect
If your post-code is within the vicinity of our warehouse located at 1/32 Hoopers Road, Kunda Park QLD 4556, we may offer the option to pick up your order from our warehouse. Please email our customer service team at customerservice@billyj.com.au to arrange a time to collect your parcel. You will need to include your order number and name. If postage has been paid for this will be refunded to you once your order has been collected.
Please note that any click and collect option offered by Billy J may not be available during peak sales or promotional periods.
11. Contact us
If you have any questions, concerns or require any assistance, please contact us at customerservice@billyj.com.au.
Last updated on 27 November 2025.